How It Works
A clear repair process for dealership equipment.
Designed to make repair intake straightforward for technicians, service managers and dealer groups.
Submit a repair request
Provide the manufacturer, interface model, equipment type and symptoms.
Send the equipment
Ship or deliver the affected VCI, cable, connector or diagnostic computer.
Assessment
We inspect the hardware and isolate the failure point.
Approval
The recommended repair path and cost can be confirmed before work proceeds.
Repair & testing
The equipment is repaired and checked for reliable physical connectivity.
Return to service
Repaired equipment is returned so your diagnostic station can get back to work.