FAQ
Common diagnostic equipment repair questions.
What equipment do you repair?
VCI interfaces, diagnostic cables, OBD/USB/Ethernet connectors, dongles and diagnostic computer ports.
Do you repair vehicles?
No. This website is focused on dealership diagnostic equipment and its physical connectivity hardware.
Can I send equipment not listed?
Yes. Submit the manufacturer and exact model number so we can determine whether it falls within our capabilities.
Do you support dealer groups?
The site is designed to support recurring dealership and dealer-group repair requests. Contract workflows can be added as the service program grows.
What symptoms should I include?
Describe when communication drops, whether moving the cable changes the issue, and which connection point appears unreliable.
Are you affiliated with the OEMs?
Unless stated otherwise, VCI Repair Lab is an independent repair service. OEM names identify equipment compatibility only.